Refund and Returns Policy

At LShot Studios, customer satisfaction is our top priority. Please review our refund and returns policy to understand your rights and options regarding your purchases.

Digital Products Policy

Due to the nature of digital goods, all sales are final once the product has been downloaded or accessed. However, we understand that issues can arise, and we strive to ensure a positive experience for all our customers.

Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

  1. Product Access Issues: If you are unable to download or access your purchased product after completing the transaction.
  2. Defective Files: If the digital product is corrupted or does not function as described.
  3. Duplicate Purchase: If you accidentally purchased the same product multiple times.

Non-Refundable Cases

Refunds will not be issued in the following cases:

  • Change of mind after purchase.
  • Incompatibility with specific devices or software due to user oversight.
  • Partial dissatisfaction without valid justification of product defect or issue.

How to Request a Refund

To request a refund, please contact us within 14 days of your purchase with the following details:

  1. Your order confirmation number.
  2. A brief explanation of the issue.
  3. Screenshots or evidence, if applicable.

Processing Time

Approved refunds will be processed within 7 business days, and the amount will be credited to your original payment method.

Customer Support

If you have any concerns, questions, or need assistance, our dedicated support team is here to help.

Response Time: Within 48 hours.